Shanghai Terui OP New Material Technology Co., Ltd.
 
 

Packaging & Shipping

We use more specialized packaging for the different products you order. We use aluminum foil bags to encrypt your package to prevent your product from being damaged in transit. If you are concerned about safety, we can send your package using  "fake packaging"  to replace the name of the product. Make sure you can receive your package safely. We use different packaging methods for liquids and powders. All in all you will be amazed by our shipping and packaging.

We generally use secure shipping methods that do not require you to do any customs clearance. Free shipping to your address without worrying about any customs issues. We have a professional customs clearance team to 100% guarantee the safe delivery of your package.  If there is any accident with your package, we promise to send it again for free. Enjoy the second free reissue policy.  We can safely deliver large quantities of packages 1000-2000kg/time without any customs issues. In addition, we have our own warehouses in the United States, Mexico, Canada, Australia, the Netherlands, and you can go to our warehouse to pick up your package. Our mission will always be safety first.

We have overseas warehouses   in California, New Laredo Mexico, Vancouver Canada, Amsterdam Netherlands, and Melbourne Australia. Overseas warehouses can provide some of the best-selling products . We look forward to the cooperation of local powerful distributors and factories. Deliver the package as soon as possible.
We guarantee that 100% of the packages you order pass the customs of the United States, Mexico, Canada, the 27 EU countries, the United Kingdom, Australia, and Southeast Asian countries. We have a strong customs clearance agency in these countries, and our customs clearance company will clear your parcel without any customs issues, sometimes even 1000 kg.   On-site service DDP service. In order to ensure 100% receipt of your package, if there is any customs issue, we promise to reissue it again free of charge . Let you experience our strong transportation and customs clearance capabilities.

Shanghai Terui OP New Material Technology Co., Ltd . is a company dedicated to the research and development, production and sales of organic compounds, pharmaceutical intermediates and chemical raw materials. The company has a long-term partnership with the Shanghai Chemical Industry Research Institute and its universities. It is a research and development enterprise of new pharmaceutical and chemical materials oriented to the global pharmaceutical market demand. Continuously innovate the world's leading new chemical and pharmaceutical products. It integrates the research and development, industrialization and market operation of innovative drugs. The company has strong technical strength, advanced equipment, strict quality management system and high-quality after-sales service. Over the years, our products have been widely sold to many countries and regions, and we have established stable cooperative relationships with traders and end users all over the world. And relying on a strong logistics system, we have established our own overseas warehouses in the United States, Mexico, Canada, and the Netherlands. It is possible to send a local hot-selling product from an overseas warehouse. Well received by local customers. And has become a solid bridge between suppliers, traders and end users. We look forward to cooperating with you more.

Q1: Are you trading company or manufacturer?
A: We are factory.

Q2:Can I get some samples?
A: Yes, we can supply the free sample, but the shipping cost be paid by our customers.

Q3: How to start orders or make payments?
A: Proforma invoice will be sent first after confirmation of order, enclosed our bankinformation.Payment by T/T, Westerm Union,BTC, MoneyGram.

Q4: How to confirm the Product Quality before placing orders?
A: You can get free samples for some products, you only need to pay the shipping cost or arrange a courier to us and take the samples. You can send us your product specifications and requests,we will manufacture the products according to your requests.

Q5: What's your MOQ?
A: Our MOQ is 1kg. But usually we accept less quantity such as 100g on the condition that sample charge is 100% paid.

Q6: How about delivery lead time?
A:Delivery lead time: About 3-5 days after payment confirmed (Chinese holiday not included).

Q7:Will your company be missing after we pay you in advance?
A:We do chemicals in life! We will never get missing.

Q8 :We don't know you at all, how can we trust you?


Q9:How do you treat quality complaint?
A;First of all,our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.