Hebei Dongdu Import and Export Co. LTD.. specializes in exporting high quality Research chemical,Basic chemical and plastic raw material etc. Our products are produced on the basis of best technical team, advanced equipment, high qualified management which meet the requirements of security and environmental protection. We earned customer trust and created a good reputation during these years. We will provide the most comprehensive products and service to you ! We are looking forward to your cooperation!

Q1 What is the Hyper chem payment term?

T/T advance
LC at sight
DP at sight
Trade assurance 
Western union 
Money gram 

Q2 What is Hyper chem shipment policy?

Our policy is to strive for the quickest shipment time possible, with ready stock sample shipment typically going out the same day that your order was placed. Your satisfaction is very important to us.

For non-ready stock, please contact Hyper Chem sales team to negotiate.

Q3 What hyper chem will provide after shipment?

For sample orders: 
After shipment is done, an timely email including:

1. Track details (Fedex /TNT/DHL/EMS Track number)
2. Package photo 
3. COA, MSDS, etc 
4. Dispatch date & Estimated arriving time
5. Shipping invoice

For commercial orders
A full set of shipment documents as well as package photos can be provided
in scan-copy and original, to help customers complete the customs clearance process.

Q4 What is Hyper Chem shipment term?
By Express  
DHL  FedEx  TNT  EMS                               
Fast:5 days around                             
High cost, door to door service
By-Air                                        
Suitable for more than 50kg 
Fast :3-7 days Hight cost, port to port, professional broker needed 
By sea
Suitable for more than 500kg      
Slow:7-45 days, Low cost, port to port, professional broker needed 

We will always attempt to utilize the quickest and most affordable way for customers to receive orders. And follow -up with customers via email for all shipment details as well as updated track information until it arrives without damage.

Q5. Does hyper chem provide a shipment return policy?
Yes, we have.
Return Policy:  At Hyper chem, your satisfaction is guaranteed. If you are dissatisfied for any reason with a product, please send back the unused portion along with your packing slip and a brief note on why you were dissatisfied  within  45 days  of purchase for a full refund to:
Hangzhou Hyper Chemicals Limited
No.188 Hongxing Rd, 
Hangzhou,310005,
Zhejiang, China
 
Sorry, we cannot accept packages without postage/freight prepaid.

Q8 What is hyper chem After-sales service
Documents support: COA ,MSDS, MOA ,MS Report,HNMR Report,SDS,DMF
• Customer Support: Shipment clearance support, quality issue support
• Automated Customer Service: Our worldwide customers enjoy immediate 24/7 access to the HYPER CHEM support team from any location, at any time.