FAQ:

1.: Are you a factory or trading company
We are the integration of factory and trade.

2: What do you do What products do you have
xi'an faithful supplies Nootropic ingredients powder, Peptides (Such as Cosmetic peptide, Recombinant protein, Peptide intermediates,ect.), pharmaceutical intermediates (Such as Men's health ingredients, Cosmetic ingredients, Hair care Ingredients, Weight loss ingredients, Anti-cancer ingredients, Painkiller ingredients, etc.), Raw materials for animal and plant growth (Such as Veterinary medicine ingredients, Anthelmintics, Synthetic anti-infective materials, Plant growth agent, Herbicide & Fungicide, Insecticide, etc.), Health supplements ( Such as Food additives, Vitamins, Amino acid, Enzyme,ect.), Plant extracts

3.: How is the quality I want to test.
Before production and extraction, we will test all raw materials.Quality is our top priority.All products are strictly tested and confirmed by our QC and QA, approved by Third Party Lab in China.So you will be assured with Good Quality if you choose us. We welcome you test the product and hope to get your feedback.

4.: Can I get a Free sample
Yes,We can provide free samples.For most products we can provide you a free sample, You only need to pay for Shipping. Plesae be free to consult our salesman.
For a larger quantity, we always support you with better price, and we will have some discount in some especial days.

5. : What's your main payment method
T/T (Bank transfer), Western Union, MoneyGram, Wechat,Alipay,Credit card payment.

6. : Have you received my payment How long will it take
Generally, we can receive your payment the next day, and we will inform you as soon as we receive your payment.
After confirmation payment, we will send out package

7.:When will you sent out the goods after successful payment
Normally the order will be delivery within 1-3 days after the order confirmed, except the customized products.

8.:What modes of transportation do you have to choose
We cooperate with HKEMS, DHL, TNT, UPS, FEDEX, EMS, China Air Post ,sea transportation etc.
And with the SAFE SHIPPING in each country, you can receive the goods smoothly.It is fast and safe method.

9.:How long does it take to the goods arrived
It is Depending on your location:
For small order, please expect 5-7 days by DHL,UPS,TNT, FEDEX, HKEMS,Netherlands post.
For large order, please allow 5-8 days by Air, 20-35 days by Sea
At the same time, we have warehouses in Germany and California, and some orders can be sent directly from Germany or California.

10.:How is the goods packed
We usually send goods with disguise package outside and a double-layer sterile transparent bag inside.We have tried thousand of package methods, it looks serious and discreet.

11.: How can I get a discount
Our products have already given you a discount, and the price is favorable. Orders above $1,000 can enjoy 95% discount, transportation discount or additional sample products. Therefore, for larger quantities, we always support better prices.

12.: How to proceed order
Please Let me konw the product you are looking for,quantity and the destination country wihch help me to give you a right price;
After you confirm all details of order, pay money in advance and give us Shipping address.We arrange the shipment at first time after receive payment and offer after-sales service after you receive parcel.

13.:When will I receive the shipping number Where I can check status of my order
After the goods are sent out, our staff will send you the shipping number via email, online or WhatsApp ASAP.You can also check the status online on 17track.

14.:Is a signature required for the shipping?
Our shipping method requires no signature from your side upon delivery.