1. We provide life-long after sale service.
2. We closely cooperate with experienced transportation agent, shipping companies/air lines (Like DHL, Fedex, TNT, EMS) to ensure the shortest shipping time at the latest available freight.
3. All enquiries and requests about our products will be replied within 24 hours except weekends and public holidays of China.
4. All problems faced by our customers will be taken and solved promptly.

Q1: Do you provide samples ? Is it free or extra?
A: Yes, we could offer 200 g free sample for each grade. otherwise, we provide free samples, but the freight will be afford by cleints. Free sample can be offered to ensure our quality.

Q2: How can I get the samples?
A: Send me sample request, after confirmation we'll dispatch samples by courier.

Q3: What is your terms of payment ?
A: Different payterms available, we will offer best support to our Long-term partners. T/T, DP ,LC ,DA.

Q4: How long will it take to get the product quotation?
A: The quotation can be obtained within 24 hours.

Q5: Service guarantee, after-sale guarantee?
A:1. Our business personnel are all professionally trained and have many years of experience in the industry, who can answer all kinds of product-related questions for you without any problems.
2. We adopt one-stop service, from your customized products to payment and departure, there are professionals who will contact you one-on-one.
3. We track products from production to sales to ensure product quality. If there is any quality problem, we guarantee perfect after-sale service.

Q6: What are the strengths of your company?
A: We are a manufacturer with more than 12 years experience in producing and selling cellulose ethers. Professionally trained business personnel and R&D personnel. We have participated in many international exhibitions and have rich experience. It has served customers all over the world, and has won unanimous praise and long-term cooperation.