We are e-cigarette factory and we heartly welcome you clients to visit our factory for business talk.

2. About Warranty:

From shipping date, 6 months for battery, 3 months for atomizers.If product is defective, pls tell us within 3 days.

3. Delivery time:

Basically, Samples order: within 2 days,Bulk order: 5-10days,OEM order: 14-20days,ODM order: about 1 month

4. Shipment arrangement:

Usually we arrange shipment by DHL,UPS,TNT, Airfreight plus local delivery,sea freight  etc.

5. OEM Project:

We have MOQ for OEM order, we highly welcome you to ask and discuss more detail about your project.

OEM including flavor/color/ Your LOGO/ packing style/sample test etc.
1)Confirm the flavors: the flavors will go through multiple debugging, then bring you amazing taste.
2)Confirm the device: using our existing models or open up the new mold for our customer
3)Make the samples:3-5days
4)Arrange the shipping
5)Await the comments from our customers and proceed with mass production.

6.ODM service:

Tastefog has experienced R&D team to protect your ODM program, we will do as your require accordingly.

7. How to place an order:

1). Kindly tell us to know which item, quantity, flavors, etc. you want to order.
2). Proforma invoice (PI) will be sent to you accordingly.
3). Kindly check the PI. If everything is OK, we will delivery the goods ASAP after your payment.
4). The fastest and economic shipping way will be chosen to ship them to you.
5). Door to door service.
6). Check your package and make sure all of the goods can satisfy you.

8. After-sales service:
1)Kindly share with us your comments, we will proceed accordingly.
2)Please note all of the products we do our internal inspection to ensure our quality control. If any defective products, kindly send the situation, pictures, videos and we will follow up immediately. After checking and confirming, we will send the replacements product to your next order.