Q: Are you a factory or trading company?
A: We are the factory which is specialized in producing all kinds of solar energy systems for residential, commercial and
industrial.

Q:How to become your agent?
A: Contact us through Alibaba, we will give you the best price and look forward to your greetings.

Q: What power solar energy systems can you provide?
A: Residential use solar energy systems is from 500w to 50kw, and we also provide higher wattage commercial and industrial solar power systems.

Q: What type of solar power systems do you supply?
A: We supply and customize full set of on grid solar energy system, off grid solar power system, and hybrid energy storage system for you. If any requirements or questions, pls send us inquiry any time. If you have no ideas.

Q: Who is your service customer?
A: Individual client for small solar power system like 5kw, 8kw, 10kw;Distributor or importer for resale solar energy
system;Installer for home or commercial use solar panel system, etc.,

Q: What is your warranty and after-sales policy?
A: Roof bracker will be guaranteed for 10 years, inverter, solar battery bank, mppt controller and other pv accessories will be guaranteed for 5 years, solar panel warranty is 25 years, also 30 years warranty optional.

Q: How to install complete solar energy system and use new solar power system?
A: Firstly, our engineer will design wiring system for your reference. Also, we will send English version of installation guide
manual or videos; All the videos about every step of solar system disassembly, assembly, operation will be sent to our
customers.If there is any doubt, pls send us inquiry.

Q: What if I don't have export experience or I have no cargo agent?
A: We have reliable forwarder agent and cooperating shipping company which can ship solar products to you by sea/air/express to your door or nearest seaport to you. You will receive your solar products happily.

Q:Can you provide the free shipping to sea port ?
A:Yes, we provide the free shipping to your convenient sea port.If you have agent in China, we can also ship it to them for free.

Q: How is your technical support?
A: We provide lifetime online support through Whatsapp/ Skype/ Wechat/ Email. Any problem after delivery, we will offer you video call anytime,our engineer will also go to oversea help our customers if necessary.

Q: How can I make sure it's a secure transaction ?
A: Alibaba can protect buyers' interest, all of our transation will go through alibaba platform. As you do the payment, the money will go directly to Alibaba bank account. After we send your the items and you comfirm the detailed information, Alibaba will release us the money. By the way, we also have bank account in China, if needed, send us inquiry pls.

Q: Can you get the the solar system customized for us ?
A: Yes, when you send us inquiry, pls provide your brand name, solar panel color, designed unique patterns available for  customization.